WILSON CONSULTING FIRM LLC

About Us

The goal is simple: Help service businesses respond faster, work smarter, and operate more efficiently using AI.

Wilson Consulting Firm LLC provides AI automation and messaging solutions for service-based businesses. The company helps businesses improve how they handle missed calls, lead follow-up, appointment scheduling, and customer communication using reliable, compliant automation systems.

The firm is led by Dr. Marcella Wilson, a computer science professor and technology consultant with experience designing and implementing real-world automation systems. Her work focuses on practical applications of AI that support daily business operations rather than experimental or consumer-facing tools.

Wilson Consulting Firm LLC takes a compliance-first approach to AI automation, particularly in areas involving SMS messaging, customer notifications, and appointment-related communication. Systems are designed to align with industry regulations, carrier requirements, and best practices for customer consent and data handling.

The firm works with service-based businesses such as HVAC, plumbing, electrical, cleaning, and other local service providers that rely on timely customer communication to operate efficiently.

Why We Do This

Service-based businesses depend on timely responses and consistent follow-up to operate effectively. Missed calls, delayed responses, and manual communication processes can lead to lost opportunities and operational strain.

Wilson Consulting Firm LLC was created to help service businesses use AI in a way that is practical, reliable, and aligned with real operational needs. The goal is to provide automation that supports customer communication without increasing complexity, compliance risk, or administrative burden.